Author Archive

Chris Walton recently posed the question:

How to troubleshoot a problem when one has no idea where to start?

where he is looking for general information on how to get started on troubleshooting a problem under intermittent hardware & software conditions, where you have the expertise to handle the causes but not the problem itself.

This is a very useful question which relevant to most of us, it serves as a good starting point when you don’t have a clue what you should next. That’s why we formulated a methodical problem solving approach which we will outline here for you…

Get a better idea.

You ain’t going to win a battle without sufficient field information.

A problem exists in a context. If we want to think how we can solve the problem, we should first think about the problem context to get a better idea. This will allow us to troubleshoot the problem in more accurately and into more detail, instead of trying irrelevant solutions…

Let’s go through steps that help you reach this: more »