For the last 10 years I have been fortunate enough to experience many perspectives on IT support. From the early days cutting my tech teeth on my own first computer running Windows 98 and then Windows 2000 and being too poor to pay somebody else to upgrade the system or repair it for me when my own (or my brother’s) stupidity or clumsiness crashed the thing, to being the on-site technical presence as an office assistant in a small not-for-profit, to getting my first “real” IT job for a large-ish not-for-profit doing end user support for 150 on-site users and another 50 remote users, to fixing computer problems for every Tom, Dick, and Harry who came to the service desk at a large electronics retailor, to the white-collar office jobs of the last few years; it has been an engaging, illuminating, educating, frustrating, and ultimately worthwhile pursuit.
While it’s not the most glamorous position nor the best paid, end-user IT support occurs at the confluence of two great passions of mine: people and computers, For me it is an incredibly fulfilling job.
But I’d be nowhere without my tools.
I assume every geek has a list like mine: a list of tools, utilities, tricks, gimmicks, black- and white-magik spells that allow you to tame the raging beasts threatening to consume users. Like others, probably, I don’t hold my list too tightly. If another tool does a better job, it may easily replace an existing tool. However, even if it does a better job, if it doesn’t work the way I want to work or need to work, whichever the case may be, an arguably superior product is not guaranteed inclusion in my toolbox. more »